Frequently asked.

A gift card carries a dollar amount. A Gifton gift is for a specific item — a latte, a pastry box, a class — at a specific local business. The gift is the thing, not the amount.

No. The gift is a wallet pass that goes to their Apple or Google Wallet. They tap the link you share, save it, and redeem it in person.

Per our current policy, vouchers don't expire — we'll update this if that changes. If something genuinely goes wrong (the merchant closes, the gift can't be honored), we issue platform credit you can use on a future Gifton purchase.

They can recover it from the original share link, or claim it into a Gifton account that holds all the gifts they've received.

All sales are final. If a merchant closes or can't honor the gift, we issue platform credit. We don't refund to the original card except in confirmed-fraud cases.

We're a marketplace facilitator. We calculate, collect, and remit sales tax on every transaction.

We're launching in our first cities soon. Contact us and tell us where you are — we'll email you when we're nearby.

We onboard every merchant in person. That's slower than a self-serve marketplace, on purpose. We'd rather have a great latte at a real cafe than a generic experience nationwide.

We charge a 15% flat commission on the item's base price. The rest, plus 100% of any tip, goes to the merchant via Stripe Connect Express. They can take weekly auto-deposits or cash out on demand.

No. Tips pass through 100% to the merchant.

Tap the link your friend sent you. A page will open with a button to save the gift to your Apple or Google Wallet. After that, walk into the place, show the pass at the counter, and tap "Redeem."

Google Wallet works the same way. If you're on a desktop, save the gift to a Gifton account from the link.

Yes. The pass stays in your wallet until you're ready.

Per our current policy, vouchers don't expire — we'll update this if that changes.

At the merchant named on the pass. The pass shows their name and address.

If the item is sold out, the merchant can offer something of equal value. Many shops will also let you pick something different, or put the gift toward something pricier and pay the difference — that part is up to the shop, not Gifton.

If you saved the pass to your wallet, it's still there. If you didn't, ask your friend to share the original link again, or email support@gifton.me with your friend's name and we'll help.

No. The pass works without one.

15% flat commission on the item's base price. No setup fee. No monthly fee. We handle Stripe fees out of our take.

When a customer redeems a Gifton gift, your tablet pings. Your clerk types a 4-digit store PIN to confirm. The redemption shows up at your POS as a $0 sale.

We're a marketplace facilitator. We collect and remit sales tax on every Gifton sale. You don't file anything.

Gift money is held in a protected account until you've served the customer, then released to you — about a week later in practice. Weekly automatic deposit (no fee), or on-demand cash-out (Stripe charges $0.25). Both via Stripe Connect Express.

Breakage is the value of unredeemed gifts. Gifton never takes it. Gifts never expire, so an unredeemed one stays held for you until the customer comes in — whenever that is.

No. We give you a one-page setup guide for Square, Clover, and Toast. The Gifton dashboard is on a tablet or phone — that's the integration.

You can update your store name and items in the dashboard. Items already on outstanding vouchers must still be honored — if the item is unavailable, you can offer a swap of equal value.

Sixty days' notice. Outstanding vouchers must be honored during that period. After, we work with you to refund any remaining vouchers as platform credit.

No. Vouchers on Gifton are for specific items, not dollar balances, which qualifies them for the CFPB's "specific goods or services" exemption.